Delivery & Returns
Here at Dog Kennels Direct, we pride ourselves on getting your products to you in pristine condition, and therefore only deliver them using our own company vehicles or our team of highly vetted and selected professional courier companies. We aim to deliver all orders within 3-5 working days, and in most cases even quicker.
Free delivery is restricted to mainland UK only. Delivery charges could apply to Northern Ireland, Scottish highlands and all UK islands. Please contact us prior to placing your order for delivery costs should you not reside in mainland UK. The following postcodes will incur a £50 delivery charge: PA, PH, DD, AB, IV, KW, HS
If any item is not in stock you will be contacted immediately, and offered a suitable replacement by one of our professional sales team and also advised when the item will be next in stock.
If you have ordered a 'pre order' item, please note that all items will be dispatched once the 'pre order' item is in stock.
All credit or debit card transactions are clearly visible on your bank statements as a DOGKENNELSDIR.COUK transaction, to easily recognise your purchase. All orders will receive confirmation purchase emails, and your order can be tracked in order to dispatch by logging into your account.
In the unlikely event that any order is received damage or faulty then please call to advise our sales team immediately, and the item will be returned back to us and replaced with all additional costs paid by Dog Kennels Direct.
Any items received in good condition but returned by the purchaser within 5 working days will be refunded, less the shipping costs incurred.
All deliveries are free of charge, but customers will be advised if there will be a delivery cost before dispatch, due to remote or island locations